1. Introduction
Blue Ridge Ops ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website (www.blueridgeops.com) or engage our consulting services.
2. Information We Collect
We may collect the following types of information:
- Contact information: Name, email address, phone number, and any details you provide through our contact form or direct communications.
- Usage data: Information about how you interact with our website, including pages visited, time spent on pages, referring URLs, and browser or device type. This data is collected through analytics tools and is not used to personally identify you.
- Engagement information: Details related to consulting engagements, such as company name, project requirements, and billing information, as outlined in separate engagement agreements.
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries submitted through our contact form
- Provide and improve our consulting services
- Communicate with you about projects, updates, or relevant offerings
- Analyze website usage to improve site performance and content
- Comply with legal obligations
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:
- Service providers: With trusted third-party tools and services (such as email hosting or analytics) that help us operate our business, subject to their own privacy policies.
- Legal requirements: When required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
5. SMS/Text Messaging
Blue Ridge Ops may send SMS or text messages to individuals who have provided their phone number and expressly consented to receive such communications. By opting in to receive text messages from Blue Ridge Ops, you agree to the following:
- Consent: You consent to receive SMS/text messages from Blue Ridge Ops at the phone number you provided. Consent is not a condition of purchasing any goods or services.
- Message frequency: Message frequency may vary depending on the nature of your engagement with us.
- Message and data rates: Standard message and data rates may apply, depending on your mobile carrier and plan.
- Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS communications from us.
- Help: For assistance, reply HELP to any message or contact us at peter@blueridgeops.com or (336) 909-9421.
We do not sell, share, or rent phone numbers or SMS consent information to third parties or affiliates for marketing purposes. Phone numbers collected for SMS communications are used solely for the purpose of sending the messages you have consented to receive.
6. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for the duration needed to respond to your inquiry and maintain business records.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, please contact us using the information below.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the revised policy.
13. Contact
If you have questions about this Privacy Policy or how we handle your data, contact us at:
- Email: peter@blueridgeops.com
- Phone: (336) 909-9421
- Location: Hamptonville, NC